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MyChart Log Out and Time Out Problems
If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.
If disabling extensions and add-ons does not resolve your problem, try clearing "Cookies" in your web browser using the instructions below.
Finally, if you are still having problems, try installing a different web browser. There are links below to download the latest version of each web browser.
Select a Web Browser
Internet Explorer
Disabling Extensions and/or Add-ons
- Open Internet Explorer
- Click the Tools icon located at the top right of your browser. It looks like this:
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- In the Tools menu, click "InPrivate Browsing" or "Safety > InPrivate Browsing".
- A new window will open in a "Private Browsing" mode in which "toolbars and extensions are disabled by default."
- Visit this site in that window. You can copy this hyperlink and paste it into the address bar of that window: MyChart
- Learn more about InPrivate browsing at the Microsoft web site.
Clearing Cookies
- If disabling extensions and/or add-ons didn't work, try clearing your cookies using the instructions at the Microsoft web site.
- On that page, there is a drop down menu towards the top right that lets you change the instructions based on the version of Internet Explorer.
Download this Web Browser
- Need the latest version of Internet Explorer? Get it here.
Example

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Mozilla Firefox
Disabling Extensions and/or Add-ons
- Open Mozilla Firefox
- Click the menu button and choose Add-ons. The Add-ons Manager tab will open.
- Click on the "Firefox" button, and select Help > Restart with Add-ons Disabled.... Or if you are in Menu-On-Top mode, select Help > Restart with Add-ons Disabled... from the menu.
- FireFox will restart and prompt you to "Start in Safe Mode" or "Reset FireFox". Choose "Start in Safe Mode" to temporarily disable your add-ons.
- When the browser restarts, visit this site in that window. You can just click this link in that window: MyChart
- Learn more about Safe Mode at the Mozilla web site.
Clearing Cookies
- If that didn't work, try clearing your cookies using the instructions at the Mozilla web site.
Download this Web Browser
- Don't have FireFox but want to try it out? Get it here.
Example

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Google Chrome
Disabling Extensions and/or Add-ons
- Open Google Chrome. At the top right of your browser, click More > Extensions. The button looks like this:
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- Make your changes:
- Turn on/off: Turn the extension on or off.
- Allow incognito: On the extension, click Details. Turn on Allow in incognito.
- Fix corruptions: Find a corrupted extension and click Repair. Confirm by clicking Repair extension.
- Learn more about Incognito mode at the Google web site.
Clearing Cookies
- If disabling extensions and/or add-ons didn't work, try clearing your cookies using the instructions at the Google web site.
Download this Web Browser
- Don't have Chrome but want to try it out? Get it here.
Example

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Opera
Disabling Extensions and/or Add-ons
- Open Opera
- In the menu bar on the left side of the window, click the O > New Private Tab.
- A new tab will open in an "Private" mode and by default, extensions do not interact with private tabs.
- Visit this site in that private tab. You can copy this hyperlink and paste it into the address bar of that window: MyChart
- Learn more about extensions and private tabs at the Opera web site.
Clearing Cookies
- If that didn't work, try clearing your cookies using the instructions at the Opera web site.
Example

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Apple Safari
Turn Off or Uninstall Extensions
- Open Apple Safari.
- Choose Preferences from the Safari menu, then click Extensions.
- Select an extension from the list.
- Turn off the extension by deselecting the Enable checkbox. If you can't determine what an extension does, or you don't expect to use it again click the Uninstall button.
- Now you can just click this link to reload this site: MyChart
- Learn more about managing extensions in Safari at the Apple web site.
Example

Clearing Cookies
- If that didn't work, try clearing your cookies using the instructions at the Apple web site.
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