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MyChart Log Out and Time Out Problems

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

If disabling extensions and add-ons does not resolve your problem, try clearing "Cookies" in your web browser using the instructions below.

Finally, if you are still having problems, try installing a different web browser. There are links below to download the latest version of each web browser.

Internet Explorer

Internet Explorer is no longer supported. Please choose another browser, such as Mozilla Firefox, Google Chrome, or Apple Safari.

Mozilla Firefox

Disabling Extensions and/or Add-ons

Open Mozilla Firefox
Click the menu button and choose Add-ons. The Add-ons Manager tab will open.
Click on the "Firefox" button, and select Help > Restart with Add-ons Disabled.... Or if you are in Menu-On-Top mode, select Help > Restart with Add-ons Disabled... from the menu.
FireFox will restart and prompt you to "Start in Safe Mode" or "Reset FireFox". Choose "Start in Safe Mode" to temporarily disable your add-ons.
When the browser restarts, click this link to reload the site: MyChart

Learn more about Safe Mode at the Mozilla web site.

Clearing Cookies

If you’re still having trouble after you disable extensions and add-ons, try clearing your cookies using the instructions on the Mozilla Support website.

Download this Web Browser

Don't have FireFox but want to try it out? Get it here.

Example

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Google Chrome

Disabling Extensions and/or Add-ons

Open Google Chrome. At the top right of your browser, click More > Extensions. The button looks like this: .
Make your changes:

Turn on/off: Turn the extension on or off.
Allow incognito: On the extension, click Details. Turn on Allow in incognito.
Fix corruptions: Find a corrupted extension and click Repair. Confirm by clicking Repair extension.

When the browser restarts, click this link to reload the site: MyChart

Learn more about Incognito mode at the Google web site.

Clearing Cookies

If you’re still having trouble after you disable extensions and add-ons, try clearing your cookies using the instructions on the Google Support website.

Download this Web Browser

Don't have Chrome but want to try it out? Get it here.

Example

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Opera

Opera is no longer supported. Please choose another browser, such as Mozilla Firefox, Google Chrome, or Apple Safari.

Apple Safari

Turn Off or Uninstall Extensions

Open Apple Safari.
Choose Preferences from the Safari menu, then click Extensions.
Select an extension from the list.
Turn off the extension by deselecting the Enable checkbox. If you can't determine what an extension does, or you don't expect to use it again click the Uninstall button.
When the browser restarts, click this link to reload the site: MyChart

Learn more about managing extensions in Safari at the Apple web site.

Example

Clearing Cookies

If you’re still having trouble after you disable extensions and add-ons, try clearing your cookies using the instructions on the Apple Support website.

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