Internet Explorer

Disabling Extensions and/or Add-ons

1. Open Internet Explorer
2. Click the Tools icon located at the top right of your browser. It looks like this: .
3. In the Tools menu, click "InPrivate Browsing" or "Safety > InPrivate Browsing".
4. A new window will open in a "Private Browsing" mode in which "toolbars and extensions are disabled by default."
5. Visit this site in that window. You can copy this hyperlink and paste it into the address bar of that window: MyChart

• Learn more about InPrivate browsing at the Microsoft web site.

Clearing Cookies

• If disabling extensions and/or add-ons didn't work, try clearing your cookies using the instructions at the Microsoft web site.
• On that page, there is a drop down menu towards the top right that lets you change the instructions based on the version of Internet Explorer.

Download this Web Browser

• Need the latest version of Internet Explorer? Get it here.

Example

Mozilla Firefox

Disabling Extensions and/or Add-ons

1. Open Mozilla Firefox
2. Click the menu button and choose Add-ons. The Add-ons Manager tab will open.
3. Click on the "Firefox" button, and select Help > Restart with Add-ons Disabled.... Or if you are in Menu-On-Top mode, select Help > Restart with Add-ons Disabled... from the menu.
4. FireFox will restart and prompt you to "Start in Safe Mode" or "Reset FireFox". Choose "Start in Safe Mode" to temporarily disable your add-ons.
5. When the browser restarts, visit this site in that window. You can just click this link in that window: MyChart

• Learn more about Safe Mode at the Mozilla web site.

Clearing Cookies

• If that didn't work, try clearing your cookies using the instructions at the Mozilla web site.

Download this Web Browser

• Don't have FireFox but want to try it out? Get it here.

Example

Google Chrome

Disabling Extensions and/or Add-ons

1. Open Google Chrome. At the top right of your browser, click More > Extensions. The button looks like this: .
2. Make your changes:

• Turn on/off: Turn the extension on or off.
• Allow incognito: On the extension, click Details. Turn on Allow in incognito.
• Fix corruptions: Find a corrupted extension and click Repair. Confirm by clicking Repair extension.

• Learn more about Incognito mode at the Google web site.

Clearing Cookies

• If disabling extensions and/or add-ons didn't work, try clearing your cookies using the instructions at the Google web site.

Download this Web Browser

• Don't have Chrome but want to try it out? Get it here.

Example

Opera

Disabling Extensions and/or Add-ons

1. Open Opera
2. In the menu bar on the left side of the window, click the O > New Private Tab.
3. A new tab will open in an "Private" mode and by default, extensions do not interact with private tabs.
4. Visit this site in that private tab. You can copy this hyperlink and paste it into the address bar of that window: MyChart

• Learn more about extensions and private tabs at the Opera web site.

Clearing Cookies

• If that didn't work, try clearing your cookies using the instructions at the Opera web site.

Example

Apple Safari

Turn Off or Uninstall Extensions

1. Open Apple Safari.
2. Choose Preferences from the Safari menu, then click Extensions.
3. Select an extension from the list.
4. Turn off the extension by deselecting the Enable checkbox. If you can't determine what an extension does, or you don't expect to use it again click the Uninstall button.
5. Now you can just click this link to reload this site: MyChart

• Learn more about managing extensions in Safari at the Apple web site.

Example

Clearing Cookies

• If that didn't work, try clearing your cookies using the instructions at the Apple web site.