MyChart Log Out and Time Out Problems

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

If disabling extensions and add-ons does not resolve your problem, try clearing "Cookies" in your web browser using the instructions below.

Finally, if you are still having problems, try installing a different web browser. There are links below to download the latest version of each web browser.

Select a Web Browser

Internet Explorer

Disabling Extensions and/or Add-ons

  1. Open Internet Explorer
  2. Click the Tools icon located at the top right of your browser. It looks like this: Tools Icon.
  3. In the Tools menu, click "InPrivate Browsing" or "Safety > InPrivate Browsing".
  4. A new window will open in a "Private Browsing" mode in which "toolbars and extensions are disabled by default."
  5. Visit this site in that window. You can copy this hyperlink and paste it into the address bar of that window: MyChart

Clearing Cookies

Download this Web Browser

  • Need the latest version of Internet Explorer? Get it here.

Example

InPrivate Browsing
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Mozilla Firefox

Disabling Extensions and/or Add-ons

  1. Open Mozilla Firefox
  2. Click the menu button and choose Add-ons. The Add-ons Manager tab will open.
  3. Click on the "Firefox" button, and select Help > Restart with Add-ons Disabled.... Or if you are in Menu-On-Top mode, select Help > Restart with Add-ons Disabled... from the menu.
  4. FireFox will restart and prompt you to "Start in Safe Mode" or "Reset FireFox". Choose "Start in Safe Mode" to temporarily disable your add-ons.
  5. When the browser restarts, visit this site in that window. You can just click this link in that window: MyChart
  • Learn more about Safe Mode at the Mozilla web site.

Clearing Cookies

Download this Web Browser

  • Don't have FireFox but want to try it out? Get it here.

Example

Manage Add-ons Window
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Google Chrome

Disabling Extensions and/or Add-ons

  1. Open Google Chrome. At the top right of your browser, click More > Extensions. The button looks like this: Tools Icon.
  2. Make your changes:
  • Turn on/off: Turn the extension on or off.
  • Allow incognito: On the extension, click Details. Turn on Allow in incognito.
  • Fix corruptions: Find a corrupted extension and click Repair. Confirm by clicking Repair extension.

  • Visit this site in that window. You can copy this hyperlink and paste it into the address bar of that window: MyChart
  • Clearing Cookies

    Download this Web Browser

    • Don't have Chrome but want to try it out? Get it here.

    Example

    Manage Extensions Window
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    Opera

    Disabling Extensions and/or Add-ons

    1. Open Opera
    2. In the menu bar on the left side of the window, click the O > New Private Tab.
    3. A new tab will open in an "Private" mode and by default, extensions do not interact with private tabs.
    4. Visit this site in that private tab. You can copy this hyperlink and paste it into the address bar of that window: MyChart

    Clearing Cookies

    Example

    Private Tab
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    Apple Safari

    Turn Off or Uninstall Extensions

    1. Open Apple Safari.
    2. Choose Preferences from the Safari menu, then click Extensions.
    3. Select an extension from the list.
    4. Turn off the extension by deselecting the Enable checkbox. If you can't determine what an extension does, or you don't expect to use it again click the Uninstall button.
    5. Now you can just click this link to reload this site: MyChart

    Example

    Manage Extension Window

    Clearing Cookies


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