Your Privacy

HonorHealth

HonorHealth cares about the privacy of your medical information. The attached Notice of Privacy Practices (the " Notice" ) explains how HonorHealth (the Network) may use and disclose your medical information. This first page is a summary of the Notice, so please review the entire Notice that is attached.

The Network may use and disclose your medical information:

  • To provide treatment to you.
  • To get paid for services we provide to you.
  • To include in the Patient Directory.
  • To your family members and others involved in your care.
  • For our business decisions and to improve the quality of our services.
  • For fundraising.
  • To provide appointment and refill reminders to you.
  • To provide you with information about possible treatment options or alternatives or other health-related services that may be available and of interest to you.
  • For research.
  • To comply with the law.
  • For public health, public safety, and health oversight purposes.
  • To address worker's compensation, law enforcement, and other governmental requests.
  • To correctional facilities if you are an inmate.
  • To coroners, medical examiners and funeral directors.
  • To respond to organ and tissue donation requests.
  • For military, veterans, national security, other governmental purposes.
  • In judicial proceedings.
  • Additional protection for certain medical information.
  • In psychotherapy notes.
  • For other uses and disclosures that require your authorization.

The Notice also describes your rights regarding your medical information, including your right to:

  • Review or copy your records.
  • Request an amendment to your records.
  • Get a list of certain disclosures of your medical information.
  • Request restrictions on use and disclosure of your medical information.
  • Request confidential communications.
  • Get a copy of this Privacy Notice.
  • Be notified in the event the confidentiality of your medical information is breached.
  • File a complaint if you believe your privacy rights have been violated.

Please read the Notice and feel free to ask questions.

Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This notice describes how HonorHealth (the " Network" ) may use your medical information and how the Network may disclose it to others. This notice also describes the rights you have concerning your medical information. Please review it carefully and let us know if you have questions.

Medical information includes the contents of your medical record, your billing record, and other records we use to make decisions about your care or payment for your care.

HOW DOES THE NETWORK USE AND DISCLOSE YOUR MEDICAL INFORMATION?

Your consent is not required for us to use or disclose your medical information for the following purposes:

Treatment: Treatment includes the medical services and supplies provided to you. We will use and disclose your medical information to others who need it to treat you, such as doctors, nurses, clinical students, technicians, and others involved in your care. For example, your treating providers will have access to your medical information to assist in your treatment and for follow-up care. We may use or disclose your medical information to notify you of an upcoming appointment, to inform you about possible treatment options or alternatives, or to tell you about health-related services available to you.

Appointment Reminders and Health-Related Services: We may use your medical information to contact you to remind you of an upcoming appointment, including leaving messages at your home or on your answering machine or mailing you postcard reminders, to inform you about possible treatment options or alternatives, or to tell you about health-related services available to you.

Payment: The Network will use and disclose your medical information to be paid for the services you receive. For example, your health plan or health insurance company may need to see parts of your medical record before paying for your treatment.

Business Operations: The Network may use and disclose your medical information to improve the care and service we provide and to run our business. For example, we may use your medical information to assist in quality improvement activities, billing audits, or accounting or legal services to determine whether Network personnel or other health care professionals did a good job.

Patient Directory: Our hospitals maintain a list of inpatients so that family members and other visitors can locate you or call you or get information about you while you are in the hospital. The list, called a patient directory, will include your name, room number, general condition (such as fair, stable, or critical), and your religion (if any). We will disclose this information to anyone who asks for you by name including family, friends or members of the press. Your religious affiliation will be disclosed only to clergy members. If you do not want this information included in the hospital's patient directory, please notify the hospital Admitting Department at the time of your admission.

Family Members and Others Involved in Your Care: The Network may disclose your medical Information to your family members or friends who are involved in your care, or to someone who helps to pay for your care. The Network may also disclose your medical information to disaster relief organizations to help locate individuals during a disaster. The Network may also use or disclose your medical information to notify, or assist in the notification, of a family member, a personal representative or a person responsible for your care of your location, general condition or death. If you do not want the Network to disclose your medical information to family members or others in these circumstances, please notify the hospital nursing staff during your next hospital admission, and/or our practice office staff at your HonorHealth physician practice.

Charitable Contributions: Since the Network is a non-profit organization, many of our patients like to make contributions. The HonorHealth Foundation may use the following information about you to contact you to raise donations for the Network or its programs: name, address, telephone number, dates of service, age/date of birth, gender, department of service, treating physician, outcome information, and health insurance status). If you receive such a communication from the Foundation, you will be provided with an opportunity to opt-out of receiving such communications in the future. You may also notify the Foundation by phone at (480) 882-4517, or by e-mail to HonorHealth Foundation@HonorHeatlh.com to request that the Foundation not contract you for this purpose.

Research: The Network may use or disclose your medical information for research, such as studying the effectiveness of a drug or treatment you received. Such research projects must go through a special process that assures that your confidentiality and privacy will be protected.

Required by Law: Federal, state, and local laws sometimes require us to disclose your medical information. For instance, we are required to report child abuse or neglect and must provide certain information to law enforcement officials in domestic violence cases.

Workers' Compensation: We may disclose your medical information to report certain information to the Arizona Workers' Compensation Program regarding work-related injuries, pursuant to applicable law.

Public Health: The Network may use or disclose your medical information for public health activities including: reporting births, deaths, and communicable diseases to the State of Arizona; ensuring the safety of medications or medical products by reporting problems to the FDA; and for workplace surveillance or work related illness or injury, in accordance with applicable law.

Law Enforcement: In limited circumstances, we may disclose medical information to law enforcement officials. For example, we may disclose medical information in response to a search warrant or a grand jury subpoena, or to assist law enforcement officials in identifying or locating a suspect, fugitive, witness, or victim of a crime, to report deaths that may have resulted from criminal conduct, and to report criminal conduct at the Hospital.

Public Safety Risks: We may also disclose medical information to law enforcement officials and others necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.

Inmates: If you are an inmate of a correctional facility or are under the custody of a law enforcement official, we may disclose medical information about you to the correctional institution or law enforcement official, if the disclosure is necessary to provide you with health care or to protect your health and safety or the health and safety of others, including the correctional institution or its agents.

Health Oversight Activities: We may disclose medical information to a government agency that oversees the Network or its personnel, such as the Arizona Department of Health Services, the federal agencies that oversee Medicare, the Arizona Medical Board or the Board of Nursing. These agencies need medical information to monitor the Network's compliance with state and federal laws.

Shared Savings Programs and Accountable Care Organizations (ACOs): ACOs are groups of doctors and other health care providers who voluntarily work together with Medicare to give you high quality service and care at the right time in the right setting. Many providers have agreed to participate in Medicare Shared Savings Program ACO and to work closely with other doctors and health care providers in the ACO to coordinate care for Medicare beneficiaries, like yourself, who have traditional Medicare. The ACO may share in any savings that result from providing you with high quality and more coordinated care. Medicare shares certain medical information with the ACO about your care and to assist us in coordinating and improving the quality of your care. Providers who participate in the ACO will notify you of their participation and you will have the opportunity to opt out if you do not want Medicare to share your medical information with the ACO..

Organized Health Care Arrangement:

The Network itself is an organized health care arrangement (OHCA) amongst all providers listed below in this Notice. In addition, the Network's providers may participate in other OCHAs with certain health care providers with which such providers are clinically integrated or with which they provide joint utilization review, quality assessment and improvement, or payment activities. The Network's providers may share medical information with such other providers as necessary to carry out treatment, payment and health care operations. For example, your medical information may be shared across an OHCA in order to assess quality, effectiveness and cost of care. Physicians and other caregivers may have access to your medical information in their offices to assist in reviewing past treatment to the extent it may affect current treatment.

Coroners, Medical Examiners and Funeral Directors: We may disclose medical information consistent with applicable law concerning deceased patients to coroners, medical examiners and funeral directors to assist them in carrying out their duties.

Organ and Tissue Donation: We may disclose medical information consistent with applicable law to organizations that handle organ, eye or tissue donation or transplantation.

Military, Veterans, National Security and Other Government Purposes: We may disclose medical information about members of the armed forces, as required by military command authorities or to the Department of Veterans Affairs. If requested to do so, we may also provide information to federal officials for intelligence and national security purposes or for presidential Protective Services.

Business Associates: We may disclose your medical information to our third party business associates (e.g., an accounting or billing company) that perform activities or services on our behalf. Each business associate must agree in writing to protect the confidentiality of your medical information.

Legal Proceedings: The Network may in accordance with applicable law, disclose medical information in any judicial or administrative proceeding if ordered to do so by a court or if we receive a subpoena or a search warrant.

Information with Additional Protection: Certain types of medical information have additional protection under Arizona state law. For instance, in some circumstances the Network will require your consent to disclose information about communicable disease and HIV/AIDS, drug and alcohol abuse treatment, genetic testing, and mental health treatment.

Uses and Disclosures that Require Permission: If the Network wishes to use or disclose your medical information for a purpose that is not described above, the Network will seek your permission. For example, for the following purposes and except in very limited circumstances, the Network must obtain your permission:

  • To sell your medical information.
  • To use or disclose your psychotherapy notes (private notes of a mental health professional kept separately from the rest of your medical records), unless the use is by the person who wrote the notes for purposes of treatment; for training of medical or counseling professionals; for the Network to defend itself in a legal proceeding brought by you; is required by the Department of Health and Human Services for compliance review purposes; is for the health care oversight of the practitioner that wrote the notes; is to a coroner or medical examiner for purposes of identifying a deceased person, determining a cause of death, or other duties authorized by law; or to avert a serious threat to the health or safety of a person or the public.
  • To use or disclose your medical information for purposes of marketing items and services to you.
  • You may take back your permission at any time, unless we have already acted on your permission to use or disclose the medical information. To revoke your permission, please write to the Medical Records Department of the appropriate Network location.

    MyChart Personal Electronic Health Record: With MyChart, you can securely access and manage online portions of your health records maintained by the Network's providers. Your confidential health record is connected electronically throughout the Network in order to help you manage and receive up-to-date information about your health.

    WHAT ARE YOUR RIGHTS?

    To Request Access to or a Copy of Your Medical Information: You have the right to look at and obtain a copy of your medical information. To request a copy of your medical information, contact the Medical Records Department at the appropriate Network location. Medical information that is maintained electronically may be obtained in an electronic format. Before we send you the copies, we will notify you of any cost to copy the information. You can look at your record at no charge in the Medical Records Department at the Network location where you received services.

    To Request Amendment of Medical Information: If you believe that your medical information is wrong or incomplete, you may ask us to change it. To do so, send a written request to the Medical Records Department of the appropriate Network location. Your written request must include the change requested and the reason for the request. The Network location may deny your request to change your medical information if the medical information was not created by the Network location, maintained by the Network location, or if the Network location determines the medical information is accurate. You may appeal a decision by a Network location to not change your information.

    To Get a List of Certain Disclosures of Your Medical Information: You have the right to obtain a list of some disclosures of your medical information made by a Network location. To receive this list, write to the Medical Records Department of the appropriate Network location. The first list will be free. We will charge for additional lists requested during the same year. We will tell you in advance what this list will cost.

    To Request Restrictions on How the Network Will Use or Disclose Your Medical Information: You have the right to ask us not to use or disclosure your medical information for treatment, payment or our operations. We are not required to agree to your request, unless you request that we not share your medical information with your health insurer, the medical information relates solely to a service for which you (or someone other than your insurer) has paid the Network in full, the disclosure is for the purpose of carrying out payment or health care operations, and the disclosure is not otherwise required by law. It is your responsibility to notify any other Network locations or other health care providers about your request. If we agree to a requested restriction, we will follow that agreement. If you want to request a restriction, write to the Medical Records Department of the appropriate Network location and describe your request in detail.

    To Request Confidential Communications: You have the right to ask us to communicate with you in a way that you feel is more private. For example, you may ask us not to call your home, but to communicate only by mail. To do this, notify the Admitting Department at the time of your hospital admission or notify the office staff at your Network physician practice. You can also ask to speak with your health care providers in private outside the presence of other patients.

    To Receive a Paper Notice: If you have received this notice electronically, you have the right to a paper copy at any time. You may download a paper copy of the notice from our Web site, at www.HonorHealth.com or you may get a paper copy of the notice at the hospital Admitting Departments or our physician practice locations.

    To Be Notified in the Event of a Breach: In the event the Network determines that the confidentiality of your medical information has been breached, you have the right to be notified.

    CHANGES TO THIS NOTICE

    We reserve the right to change this Notice and to make the new provisions effective for all medical information we maintain. If we change these practices, we will publish a revised Notice. A copy of the current Notice is available from the hospital Admitting Departments, our physician practice locations, or the web site, www.HonorHealth.com.

    WHICH HEALTH CARE PROVIDERS ARE COVERED BY THIS NOTICE?

    This Notice of Privacy Practices applies to health care providers in the Network. This includes HonorHealth John C Lincoln North Mountain Hospital, HonorHealth Deer Valley Hospital, the physician practices of the HonorHealth Physician Network and the Patient Care Programs of the HonorHealth Desert Mission Program and their personnel, volunteers, students, and trainees; for example, Marley House, the Community Health Center and the Children's Dental Clinic.

    The notice also applies to other health care providers that come to Network facilities and locations to care for patients, such as physicians, physician assistants, therapists, and other health care providers who are not employed by the Network. We may share your medical information with these providers for treatment purposes, to get paid for treatment, or to conduct health care operations. This notice will not apply if these other health care providers give you their own Notice of Privacy Practices that describes how they will protect your medical information.

    DO YOU HAVE CONCERNS OR COMPLAINTS

    Please tell us about any problems or concerns you have with your privacy rights or how the Network uses or discloses your medical information. Contact the HonorHealth Privacy Officer at (480) 882-4298

    If for some reason the Network cannot resolve your concern, you may also file a complaint with the Department of Health and Human Services. We will not penalize you or retaliate against you in any way for filing a complaint with us or the federal government.

    DO YOU HAVE QUESTIONS?

    The Network is required by law to protect the privacy of medical information, to give you this Notice and to follow the terms of the Notice currently in effect. If you have any questions about this Notice, or have further questions about how the Network may use and disclose your medical information, please contact the Privacy Officer at (480) 882-4298.

    Effective date: 9/2013